Privacy Policy

Effective Date: 19/12/2024

Introduction

Welcome to Kota Joe Roadhouse (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and other applicable South African laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

  • Visit our website
  • Use our mobile applications
  • Interact with our services (collectively, the “Services”)

By accessing or using our Services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping information
  • Social media handles (if interacting with us via social media)
  • Any other information you choose to provide

Automatically Collected Information

When you interact with our Services, we may automatically collect non-personal information, including:

  • Browser type and version
  • Device type and operating system
  • IP address and approximate geographic location
  • Usage data (e.g., pages visited, time spent on pages, referral URLs)

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze usage patterns

You may adjust your browser settings to refuse cookies. Please note that some features of our Services may not function properly without them.

Images, Photographs, and Other Visual Content

Illustrative Purpose Only

Images, photographs, and other visual content (including pictures of our food, drinks, and ambiance) are provided for illustrative and promotional purposes only. Actual menu items may vary in presentation, portion size, or availability.

No Personal Information in Images

We do not intentionally display personally identifiable information within images. If you believe an image inadvertently identifies you, please contact us at the details provided below.

Ownership and Copyright

All images and photographs featured on our Services are owned by or licensed to Kota Joe Roadhouse. Unauthorized reproduction, distribution, or modification of these images without our prior written consent is prohibited.

User-Submitted Images

If users submit images (e.g., via social media interactions or promotions), they must have the rights to do so. By submitting images, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute those images, in compliance with applicable law and this Privacy Policy.

Lawful Basis for Processing

We process personal information only where one of the following applies:

  • You have given your consent.
  • It is necessary for the performance of a contract to which you are a party.
  • It is required by law.
  • It is within our legitimate interests and does not override your rights.

How We Use Your Information

We may use your personal information to:

  • Provide, maintain, and improve our Services
  • Process orders, reservations, and payments
  • Respond to inquiries, complaints, and requests
  • Send marketing communications, newsletters, and promotional offers (with your consent)
  • Personalize your user experience
  • Conduct research, analytics, and service improvements
  • Comply with legal and regulatory obligations

Disclosure of Your Information

Service Providers

We may share personal information with trusted third-party service providers who assist us with:

  • Payment processing
  • Delivery and logistics
  • Analytics and marketing
  • Information technology support

These providers are bound by confidentiality and data protection obligations.

Website Development and Maintenance

Our website is designed, built, and maintained by KhuluCo (Pty) Ltd :

In providing these services, KhuluCo may have limited access to certain non-personally identifiable information strictly necessary to perform technical functions and support.

Legal and Regulatory Requirements

We may disclose personal information:

  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, safety, and property

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the involved party, subject to equivalent data protection standards.

International Transfers

Your personal information may be transferred outside of South Africa. We will ensure that such transfers comply with applicable laws and that adequate data protection safeguards are in place.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. While we strive for the highest level of security, no method of transmission over the internet or electronic storage is completely secure.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. Once no longer needed, we will securely destroy or anonymize your information.

Your Rights Under POPIA

Subject to certain exceptions, you have the right to:

  • Access and Correction: Request access to and correction of your personal information.
  • Objection and Restriction: Object to processing or request we restrict it.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Withdrawal of Consent: Withdraw consent for processing your information.
  • Lodge a Complaint: File a complaint with the Information Regulator (South Africa) if you believe we have not complied with POPIA.

To exercise any of these rights, please contact us using the details in Section “Contact Us”.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

Third-Party Links and Services

Our Services may contain links to external websites or resources. We are not responsible for the privacy practices, content, or security measures of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Kota Joe Roadhouse
Kota Joe HQ
141 North Rand Road
Beyers Park, Boksburg
South Africa
Phone: +27 10 312 5230
Email: hello@kotajoe.co.za

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. The updated Privacy Policy will be posted on our website with a new effective date. Your continued use of our Services after these updates are posted constitutes your acceptance of the revised Privacy Policy.